Frequently Asked Questions

1. How to set up the Family Garden, Lite Garden?

Follow these simple steps and you are ready to grow your own indoor garden.

Family Garden

1 Seeds > Soil Sponge > Basket
2 Water + Plant Food A+B
3 Plug in & Enjoy

Or visit: https://www.kimgardens.com/pages/how-to-get-started

Lite Garden

1 Seeds > Soil Sponge > Basket
2 Water + Plant Food A+B
3 Plug in & Enjoy


    Or visit: https://www.kimgardens.com/pages/how-to-get-started


    2. What are the dimensions of our products?

    Family Garden: W40 X L18 X H30 (lowest) / 60 (Highest) cm (with extension panel)

    Lite Garden: W10 X L19 X H15 (lowest) / 44 (Highest) cm (with adjustable panel)

    3. How do I use my plant pods?

    Basically, you would need to take the Soil Sponge from your package and insert it into the basket that you have in the Family Garden or Lite Garden planters.

    4. How to care for my plants?

    Growing your indoor garden in Kim Gardens planters is easy and hassle-free. Our soil sponge doesn’t contain any harmful substances e.g. fungicides or pesticides. But this might make your plants vulnerable to attacks by insects and bugs.

    5. When and how to add water?

    For Family Garden, you can use the water float indicator to monitor the overall water level. For Lite Garden, you can view from the water level window to monitor the overall water level. When that hits the bottom line then it's time to refill the tank.

    The water tank lasts for about 2-3 weeks, depending on the plants or weather but you can definitely fill up the tank sooner if necessary.

    6. How long does shipping and delivery take?

    West Malaysia

    The estimated delivery time is on average 3 - 5 working days.

    East Malaysia

    The estimated delivery time is on average 5 - 7 working days.

    Note : Delivery times might be longer during public holidays

    Bonus : Tips On Caring For Your Plants

    Here we provide some suggestions on how to manage your Kim Gardens planter and what to do if your plants don't thrive or you find unwelcome visitors in your indoor garden.

    Avoid leaving doors and windows open.

    This way, insects can’t fly to your garden and harm your plants. Inspect the pots, plants, and cut the flowers carefully if you plan to bring them home from the nursery. If you notice something suspicious e.g. tiny insects or weird spots on the leaves, it is advisable to reselect your plants.

    Is your plant too old?

    Edible greens are meant to be consumed in about 30 days and herbs in about 70 days after planting. To avoid your plants changing colour in an undesired way, make sure that you have trimmed your plants properly and consumed them in time.

    Plants aren’t thriving?

    The best average temperature to grow your plants is about 25C. If it is too hot, plants age faster and degrade faster. Lower temperatures prevent seeds from germinating. Also, edible greens, especially lettuce, prefer slightly lower temperatures, to produce delicious crops.

    Leaves or flowers falling off?

    Plants will lose some lower and/or older leaves and flowers over time. If some flowers or leaves wither - just remove them.If you allow your plant to grow too tall e.g. basil, it will get burnt if it grows too close to the lamp. In that case you may raise the lamp if it is an option.

    Most common insects:

    The most common insects that may infiltrate your indoor garden are aphids (plant lice, greenfly), spider mites, thrips, whiteflies, mealy bugs, scale insects. Remove them immediately if you notice and you may leave the plants to grow.

    However, if you find them already in great numbers, then you should remove the whole plant(s) because they are very good at hiding in growing points and under or between the leaves.

    Can I Use Insecticides?

    We don’t recommend using insecticides as a first choice. Most chemicals (even organic ones) are not meant to be used indoors and after the treatment the plants are no longer consumable. Also, most insecticides don’t only work for insects- they will also harm human health.

    How Do I Clean My Indoor Planter?

    After removing the plants, clean your product thoroughly. Wash the cavities under running water and disinfect all surfaces. For that you can use antiseptic solutions, vodka, vinegar or any other disinfecting product.

    Can The Soil Be Infected?

    The soil may get infected with an insect called springtail. They are generally harmless, but they may affect lower leaves of the plant that in turn might get infected with a fungal disease (but not always).

    There is no need to repel springtails, but you can get rid of them if you change all the pods/capsules at the same time and clean your garden thoroughly before planting new plant pods/capsules. By doing so you prevent the insects from travelling to new pods/capsules.

    Also, inspect all other ‘old school’ plant pots you have in your home. If you have springtails living there as well, just change your watering regime and let the soil dry out for a few days and they’ll leave.

    Fungal diseases on Plants:

    Most fungal diseases appear when the air is too humid and the temperature is either too hot or cold. Remember to also check if you bring home new plants. In case of fungal disease, the first thing you will notice is weird spots on or under the leaves and that the leaves will start to wither when they are not supposed to.

    If it is just the one leaf that is damaged, remove the leaf immediately and carefully inspect all the plants. Disinfect all surfaces, and also your scissors that you use for cutting. For that you can use Cutasept, vodka, vinegar or any other disinfecting product.

    Nevertheless, one of the benefits of growing your own food and fresh flowers in indoor gardens is that your plants are protected from the hazards of the outdoors. This allows us to provide you a clean planter without any harmful substances e.g. fungicides and insecticides.

    Enjoy your indoor gardening with Kim Gardens!

    You are also welcome to share your experiences on our Kim Gardens Facebook

    Or through our community on Facebook: https://www.facebook.com/groups/kimgardens